For ages 21+ only

mstbet's commitment to responsible gaming

mstbet is always committed to ensuring your safety alongside enjoyable entertainment — through deposit limits, self-exclusion, and 24/7 support.

What is responsible gaming and why is it important?

Online betting and casino gaming is a form of entertainment — but if it becomes uncontrolled, it can cause serious harm to your personal and family life.

mstbet is committed to creating a safe, transparent, and enjoyable betting environment for players in Bangladesh. The core meaning of responsible gaming is to always see gaming as entertainment, not as a solution to financial problems. We believe that every player has the right to set their own limits and should have the right tools to stay within those limits.

Our platform has various self-help tools that will help you monitor your own gaming habits and take breaks when needed. On top of that, our 24/7 live chat support team in Bengali is always by your side.

Following responsible gaming principles is not only for your own wellbeing — it is also essential for protecting your family and loved ones. mstbet always wants every betting experience you have to be enjoyable and controlled.

Our protection tools

mstbet provides these dedicated tools to help you stay in control of your gaming.

Setting deposit limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and changing it requires a waiting period of at least 24 hours.

Time-out feature

Set a time-out on your account at your own discretion, from 1 day up to 6 weeks. During this time betting and deposits will be automatically disabled, but withdrawals will still be possible.

Self-exclusion

If you feel that gaming is getting out of control, choose long-term self-exclusion. You can temporarily close your account for 6 months to 5 years or permanently.

Gaming history review

You can view your betting history, win and loss records, and deposit and withdrawal records at any time. This will help you understand your own spending patterns.

Session time limit

Set a maximum time limit for each gaming session. When the set time is up, the platform will automatically notify you and ask you to take a break.

24/7 Bengali support

Contact our Bengali-language live chat support at any time. Our trained team will help you set up responsible gaming tools.

The mandatory 21+ age rule

mstbet strictly prohibits gambling by minors. To open an account and place bets on our platform, you must be 21 years of age or older. Providing proof of age documents during account verification is mandatory.

If you suspect that an underage person is using your account, notify our support team immediately. Use a PIN lock on your computer or mobile device and keep your login details confidential.

21+

For ages 21 and over only

Warning signs of problem gambling

If any of the following signs apply to you, it is time to seek help.

Repeatedly betting to try to recover lost money, with losses continuing to grow.

Hiding your gambling habits from family, friends, or your workplace and telling lies.

Spending money meant for essential expenses such as food, rent, or your children's education on betting.

Feeling restless, irritable, or having sleep problems when trying to stop betting.

Taking out loans, breaking into savings, or selling valuables to fund gambling.

Neglecting work, family, or social responsibilities due to being absorbed in gaming.

Core principles of responsible gaming

Play for entertainment, not in the hope of making a profit. Before playing at mstbet, set your own budget and time limits and stay within them. Remember that the outcome of every game is completely random and no strategy or method can guarantee a result.

Use our deposit limit feature to set your own monthly budget. The minimum deposit is ৳300 and the minimum withdrawal is ৳800. A record of every transaction you make is available on your account dashboard.

Do's

  • Always treat betting as entertainment
  • Set a budget in advance and stick to it
  • Take regular breaks and spend time with your family
  • Only spend money you can afford to lose
  • Contact our support if you have any concerns

Don'ts

  • Do not bet more to try to recover lost money
  • Do not bet when emotional or under the influence of alcohol
  • Do not bet with borrowed money or by breaking into savings
  • Do not spend money set aside for your family's needs on betting
  • Do not allow anyone under 21 to use your account

Support and contact

If you or someone you know is facing problems with gambling addiction, contact us through the options below.

Live chat support

Use our 24/7 Bengali-language live chat support service. Trained support agents will provide you with full assistance regarding responsible gaming tools.

Email support

For any responsible gaming-related requests or concerns, email us at: [email protected] — we will do our best to respond as quickly as possible.

Account protection

If you want to set a time-out, deposit limit, or self-exclusion on your account, get direct assistance from our support team or through Account Settings.

Self-help tools in detail

💳

Deposit limit

Set a daily, weekly, or monthly deposit limit. The minimum deposit is ৳300 — deposits below this amount are not permitted.

⏱️

Betting limit

Set a limit on the total amount wagered within a specific time period. This helps keep your total spending under control.

🚪

Time-out

Take a break from 1 day up to 6 weeks. During this time it will not be possible to log in to your account or place bets.

🔐

Self-exclusion

Keep your account closed for 6 months to 5 years or permanently. This decision cannot be changed before the set period ends.

Frequently asked questions about responsible gaming

Questions that players commonly have about responsible gaming.

After logging in to your account, go to the Account Settings section and click on the "Responsible Gaming" option. There you will find the option to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period. Contact us via live chat for assistance.

Yes, your account balance remains completely safe even when self-exclusion is active. During the exclusion period, betting or depositing will not be possible, but withdrawals will continue to be processed normally. The minimum withdrawal amount is ৳800 and processing is typically completed within 5-30 minutes.

No, once self-exclusion is activated it cannot be cancelled before the set period ends. This is intentionally designed so that you cannot change your decision on impulse. After the period ends, you will need to contact our support team to reactivate your account.

Contact our 24/7 live chat support immediately or send an email to [email protected]. We will investigate the account in question and take the necessary action. mstbet strictly prohibits betting by anyone under 21 years of age and enforces this rule firmly.

One of the key characteristics of problem gambling is that it develops gradually and is difficult to recognise at first. However, there are warning signs to watch for — such as repeatedly betting to try to recover lost money, hiding your betting from family, or feeling restless when you stop betting. If you notice these signs, please talk to our support team.

Time-out is a short-term break — from 1 day up to 6 weeks. It is generally for those who want a temporary pause. Self-exclusion, on the other hand, is long-term — from 6 months to 5 years or permanently — and once activated it cannot be cancelled before the period ends. If you feel that gaming is becoming a problem, self-exclusion is the right choice.

Play safely, enjoy yourself

Ready to play responsibly? Join our cricket betting, slots, or casino games — always staying within your own limits.

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