mstbet — Data Protection

mstbet Privacy Policy

Your personal information is completely safe with us. This policy clearly describes how we collect, store, and use your data.

Table of Contents

  1. Introduction and Scope
  2. Data Collection
  3. Purpose of Data Use
  4. Data Storage and Security
  5. Sharing Data with Third Parties
  6. Cookies and Tracking
  7. Your Rights
  8. Account Closure and Data Deletion
  9. Protection of Minors
  10. Policy Changes
  11. Contact
Last Updated: January 2026

1. Introduction and Scope

mstbet ("we", "our", "platform") is an online betting and casino service provider operating for players in Bangladesh. The terms set out in this privacy policy apply to the mstbet website (mstbet.lat) and all services associated with it.

The purpose of this privacy policy is to inform our users — in particular the valued players of Bangladesh — about what personal information we collect, how we process it, and for what purposes we use it. We believe transparency about data is the foundation of trust.

By using mstbet's services, you agree to this privacy policy. If you do not agree with this policy, we ask that you refrain from using our services.

This policy applies only to the mstbet platform. We are not responsible for the privacy policies of third-party websites or services.

2. Data Collection

mstbet collects user information through various processes. Below is a detailed description of the types of information we collect.

2.1 Information Provided Directly by You

During account registration, login, or transactions, you voluntarily provide the following information:

  • Full name and date of birth
  • Email address and mobile number
  • Residential address
  • National ID or passport number (for identity verification)
  • Financial transaction details (bKash, Nagad, Rocket, Upay or bank account details)
  • Password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

  • IP address and device identification information
  • Browser type and version
  • Operating system
  • Login time and date
  • Usage patterns and behaviour on the platform
  • Gaming history and transaction records

2.3 Information Received from Third Parties

For the purpose of payment processing or identity verification, we may receive certain information from authorised third-party service providers. In such cases, we always collect only the minimum information necessary.

3. Purpose of Data Use

mstbet uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:

  • Account Management: To handle registration, login, and the security of your account.
  • Identity Verification: To prevent fraud and verify age (only those aged 21 or above may use our services).
  • Processing Financial Transactions: To complete deposit and withdrawal requests.
  • Customer Support: To resolve your complaints and questions, and to ensure 24/7 Bengali-language support.
  • Responsible Gaming: To identify potential signs of addiction and provide assistance to users.
  • Promotions and Offers: To send personalised bonus offers and promotional information (you may opt out at any time).
  • Platform Improvement: To analyse user experience and improve the quality of our services.
  • Legal Compliance: To meet applicable laws and regulations.
We never sell your information to third parties or share it with advertisers.

4. Data Storage and Security

mstbet gives the highest priority to the security of your personal information. We use industry-standard security measures, which include:

  • SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
  • Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
  • Firewall Protection: Our servers are protected by multi-layered firewalls.
  • Access Control: Only authorised personnel may access user information.
  • Regular Security Audits: Our systems undergo regular security testing.

4.1 Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. Financial transaction records are retained for a specified period in accordance with applicable regulations. Unnecessary data is securely deleted after account closure.

4.2 Response to a Security Breach

In the event of a security breach, we will notify the affected users as quickly as possible and take prompt steps to resolve the issue.

5. Sharing Data with Third Parties

mstbet may share information with third parties only in the following limited circumstances and only to the extent necessary:

5.1 Payment Processors

The necessary financial information is shared with the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Each of these providers has its own privacy policy.

5.2 Technology Service Providers

Game providers on our platform — such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming — may use limited information for the fair operation of their games. These providers are bound by agreement with us and are obligated to maintain data confidentiality.

5.3 Legal Obligations

Information may be disclosed due to legal obligations arising from court orders, lawful requests from government authorities, or the need for criminal investigations.

mstbet never sells or commercially shares your personal information with advertising companies, data brokers, or unauthorised third parties.

6. Cookies and Tracking Technologies

mstbet uses cookies and similar tracking technologies to improve user experience and ensure the functionality of the platform.

6.1 Types of Cookies

  • Essential Cookies: Necessary for maintaining login sessions and the basic functionality of the platform.
  • Functional Cookies: To remember your preferences, such as language selection.
  • Analytics Cookies: To analyse and improve the quality of our services — these are completely anonymous.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

Your 7. Rights

As an mstbet user, you have the following rights over your own information:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
  • Right to Erasure: In certain circumstances, you may request that your information be deleted.
  • Right to Restrict Processing: For specific reasons, you may ask us to limit the processing of your information.
  • Right to Data Portability: You may request your information in a structured and commonly readable format.
  • Right to Object: You may object to marketing communications or certain types of data processing.

To exercise any of the above rights, please contact our support team. We will respond to your request within a maximum of 30 business days.

8. Account Closure and Data Deletion

If you wish to close your mstbet account, please submit a request via our live chat support or email.

After the account is closed:

  • The personal information on your account will be securely deleted.
  • Financial transaction records may be retained for a specified period due to legal obligations.
  • A limited amount of information may be retained for fraud prevention purposes.
  • Your gaming history and preference data will be deleted.
After receiving a data deletion request, we typically complete the process within 14 business days.

9. Protection of Minors

mstbet is strictly committed to the protection of minors. Our services are for those aged 21 or above only.

We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of account registration. If we become aware that we have collected information about a minor, we will immediately delete that information and close the relevant account.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

10. Policy Changes

mstbet reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

  • A notification will be sent to your registered email address.
  • An update notice will be shown when you log in to the platform.
  • The "Last Updated" date at the top of this page will be changed.

If you continue to use our services after the changes, you will be considered to have agreed to the updated policy. We recommend always reading the latest version.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

  • Email: [email protected]
  • Live Chat: 24/7 Bengali support — use the live chat option on the platform

Our privacy team generally responds to data-related requests within 3-5 business days. For urgent matters, immediate assistance is available via live chat.

mstbet is a secure and reliable platform. Your privacy is very important to us, and we are committed to maintaining the highest standards of data protection at all times.